After logging into your account, select Account Settings from the Account menu to update your password.

From the login screen, enter your email address and select Continue. Then click the link to request a temporary passcode.

After logging in, go to the Your Orders tab and click Update next to your order to change your card information.

We accept Visa, MasterCard, Discover, American Express, and PayPal (for in-stock orders). All payments must be in U.S. funds. C.O.D. orders are not accepted.

Please contact us at 417-659-8697 (Mon–Fri, 9am–5pm CT) or email service@3000toys.com. We will be happy to assist.

Orders are subject to sales or use tax based on delivery location. Taxes appear at checkout. For tax-exempt purchases, please contact our customer service team.

Flat-rate shipping applies to street addresses within the continental United States. The following do not qualify:

• PO Boxes not accessible by all carriers
• Alaska, Hawaii, Puerto Rico, APO/FPO
• International shipments
• Expedited shipments
• USPS-by-request shipments

More info: Shipping Information

We periodically offer free shipping promotions and maintain a selection of items that always ship free. See: Free Shipping – Toys and Collectibles.

You can also earn free shipping credits through our Rewards Program.

Yes. PO Box shipments are not eligible for flat-rate shipping unless the box is a premium PO Box accessible by all carriers.

Yes. Expedited shipping is available upon request. Rates vary by carrier, item, and destination. For guidance, contact us at 417-659-8697.

Orders with all items in stock typically ship within 3 business days after payment. Delivery usually takes 4 business days after shipment. More details: Shipping Information.

Our catalog is online and updated daily at 3000toys.com. Because inventory changes frequently, we do not offer a printed catalog.

Join our email list for updates: Email Signup

Inventory updates multiple times per day. Many items are limited edition and may sell out quickly. If you've already ordered the item, check your order history for updated status.

A Pre-Order is an item announced but not yet released by the manufacturer. Many collectible items sell out before release, so pre-ordering reserves your item. ETA details are listed when provided by the manufacturer.

You are charged only when the item is ready to ship. If your order contains multiple pre-order items, payment occurs when all items are available. We may ship in-stock items early at no extra charge.

We normally ship within 3 business days after arrival at our warehouse. Delivery typically takes 4 business days or less after shipment.

The manufacturer has not provided a release schedule. Some releases take several months or longer.

A back-order means we are awaiting shipment from the manufacturer. ETA updates appear in your order history when available.

The item is no longer produced or active in our catalog and is available only while current supply lasts.

Yes. At checkout you may choose:

• Ship Complete — ships when all items are available
• Ship Available Items Now — additional shipping charges apply

Yes. Click Notify Me on the product page. Note that notifications do not guarantee availability. We recommend pre-ordering.

Yes. Contact us at service@3000toys.com or 417-659-8697. Additional shipping charges may apply.

Yes. An email with tracking information will be sent once your order ships.

Pricing reflects detail level, production runs, materials, and market demand. With over 30 years of experience, we offer a large selection across many price points.

Yes. We ship to countries served by UPS and the U.S. Postal Service. International orders require a $100 minimum. Customs duties may apply.

International shipments are sent via UPS Worldwide Express or Postal Service. For most countries, expect shipping costs of 50% of your order total or more. Charges are non-refundable once the order is in transit.

Returns must be initiated within 20 days of receipt. Contact service@3000toys.com for an RMA. Items must be new, unused, and in original packaging.

Contact us within 20 days. We may request photos and may require the incorrect item to be returned.

Keep all packaging and contact us within 20 business days. Photos may be required for carrier claims. If replacements are unavailable, we may offer a discount based on the reported damage.

Monitor tracking and contact us immediately if the package is not received. Carrier claim windows are limited to about 60 days.

For younger users, we recommend Bruder, ERTL, and New-Ray. 1/64 scale toys resemble Matchbox/Hot Wheels. 1/16 scale toys are larger and great for outdoor play.

Scale represents the size ratio between the model and the real vehicle. For detailed explanations, visit Scale Explained.

We do not create single custom models. For large-scale production inquiries, please contact us.

We purchase some collections if items are mint and boxed. We do not purchase damaged items, played-with toys, smoky items, 1/64 cars, or brands not carried on our site. See: Catalog Search Results

No. Our location is optimized for online order fulfillment, and our warehouses are not open to the public.